Privacy Policy

1. Introduction

Procesamos LLC ("Procesamos," "we," "our," or "us") is committed to protecting the privacy and security of personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our telecommunications, VoIP, software, data processing, and cloud-based services.

Procesamos LLC operates as a Voice Service Provider in the United States and complies with applicable Federal Communications Commission (FCC) regulations, including robocall mitigation and STIR/SHAKEN requirements.

2. Information We Collect

We may collect the following categories of information:

a. Business and Customer Information

• Legal business name
• Physical address
• Employer Identification Number (EIN)
• Authorized representative identification
• Contact details (email, phone)

b. Telecommunications Data

• Call Detail Records (CDRs)
• Caller ID information
• Call timestamps, duration, and routing data
• STIR/SHAKEN authentication data

c. Technical and Usage Information

• IP addresses
• System logs and session data
• Network performance metrics

d. Compliance and Verification Data

• Customer onboarding documentation
• Telephone number authorization records
• Know Your Customer (KYC) verification data

3. How We Use Information

We use collected information for the following purposes:

• To provide and maintain VoIP and telecommunications services
• To authenticate and route calls using STIR/SHAKEN frameworks
• To comply with FCC regulations and robocall mitigation requirements
• To verify customer identity and prevent fraud
• To monitor network traffic and detect suspicious activity
• To respond to traceback requests and regulatory inquiries
• To improve service performance and security

4. Robocall Mitigation and Compliance

Procesamos LLC maintains a documented Robocall Mitigation Program designed to prevent illegal robocalls and ensure responsible use of telecommunications services.

As part of this program:

• All customers are subject to Know Your Customer (KYC) verification
• Caller ID authentication is applied using STIR/SHAKEN protocols
• Traffic is monitored for patterns inconsistent with declared use cases
• Suspicious activity may result in traffic restriction or service termination

These measures are implemented to ensure compliance with FCC regulations and to protect the integrity of telecommunications networks.

5. Information Sharing and Disclosure

We do not sell personal information. We may share information only in the following circumstances:

• With regulatory authorities (e.g., FCC) as required by law
• With authorized traceback entities (e.g., Industry Traceback Group)
• With service providers and infrastructure partners necessary to deliver services
• To comply with legal obligations or lawful requests
• To prevent fraud, abuse, or illegal activity

6. Data Retention

Procesamos LLC retains relevant data, including CDRs, authentication logs, and customer verification records, for a minimum period of twenty-four (24) months, or longer if required by law or regulatory obligations.

7. Data Security

We implement appropriate technical and organizational safeguards to protect data against unauthorized access, loss, misuse, or alteration.

These measures include:

• Secure network infrastructure
• Access controls and restricted data access
• Logging and monitoring systems
• Regular data backup procedures

8. Your Rights

Depending on applicable laws, individuals and business customers may have rights to:

• Request access to their information
• Request correction of inaccurate data
• Request deletion where applicable

Requests may be submitted using the contact information below.

9. Third-Party Services

Our services may rely on third-party infrastructure providers, including telecommunications and authentication authorities. These providers are contractually required to maintain appropriate data protection standards.

10. Consumer Protection Commitment

Procesamos LLC is committed to maintaining transparent and accessible communication channels for consumer concerns, in alignment with telecommunications industry standards and regulatory expectations.

11. Software, Cloud, and Data Processing Services

In addition to telecommunications services, Procesamos LLC provides software development, cloud hosting, data processing, analytics, system integrations, and automation services.

Depending on the nature of the service, Procesamos LLC may act as either:

• a Data Controller, when determining the purposes and means of processing data; or
• a Data Processor, when processing data on behalf of customers.

In all cases, data is processed strictly in accordance with contractual agreements and applicable laws.

12. Cloud Infrastructure and Hosting

Procesamos LLC utilizes secure cloud infrastructure and third-party service providers to deliver hosting and platform services.

Data may be stored and processed in secure data centers operated by trusted providers. These providers are contractually obligated to maintain appropriate security and confidentiality standards.

Customers are responsible for configuring their applications and services in a secure manner, including access controls and credential management.

13. Data Processing and Analytics

Procesamos LLC may process data for operational, analytical, and performance monitoring purposes, including:

• Service optimization
• Network and system performance analysis
• Usage reporting and diagnostics

Where possible, data is aggregated or de-identified to minimize privacy risks.

Procesamos LLC does not use customer data for unauthorized profiling or resale.

14. Integrations and Automation

Our services may include integrations with third-party systems, APIs, and automation workflows.

In such cases:

• Data may be transmitted between systems as directed by the customer
• Customers are responsible for ensuring they have proper authorization to share such data
• Procesamos LLC is not responsible for the privacy practices of third-party systems outside its control

15. International Data Handling

Depending on the infrastructure and services used, data may be processed in jurisdictions outside the customer's primary location.

Procesamos LLC ensures that appropriate safeguards are in place to protect data in accordance with applicable legal and regulatory requirements.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

17. Contact Information

For privacy or consumer protection inquiries, please contact: